 The Valley Hospital in Ridgewood, New Jersey, a 451-bed, fully accredited, not-for-profit hospital, has been recognized for service excellence for the second time under the new J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Valley Hospital to provide an outstanding patient experience.
The service excellence distinction was determined by surveying a random sample of recently discharged patients from The Valley Hospital and comparing the results to the national benchmark established by the J.D. Power and Associates 2005 Hospital Service Performance Study.SM The Valley Hospital notably exceeded the national study benchmark level of patient satisfaction.
The Distinguished Hospital Program is based on patients’ perceptions during their recent hospital stay. The research identifies five themes as key drivers of patient satisfaction with their overall hospital experience: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support.
In addition to exceeding the national distinction benchmark for hospital patient satisfaction, The Valley Hospital performed especially well in treating patients with dignity and respect, particularly in the area of the courtesy of its doctors and nurses. The Valley Hospital also performed well in providing emotional support to patients, with high ratings on the doctors’ treatment of family and friends and the amount of confidence and trust patients have in the doctors’ skill levels.
The Valley Hospital received this distinction by providing their patients with a consistent, positive experience. The caregivers, physicians and administrative staff can be proud of their contribution to the care and health of their community. On a broader note, at a time when consumers are increasingly exerting influence over the delivery of their care and seeking credible resources to make well-informed decisions, this program enables The Valley Hospital and other top-performing hospitals to differentiate themselves in the markets they serve.
Non-government, acute-care hospitals throughout the nation are eligible for the program. Distinction is valid for one year, after which the hospital may apply for re-certification.
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually.
|
